Which payment methods do you accept?

You can pay securely on our website with all major card types, as well as with PayPal.

How can I return an item?

We’re sure that you will love our products, however, if there is any situation where you need to return an item, simply give us a call on 07900 872299 or email us at sales@ratchetdirect.com. Our team will be happy to facilitate an easy returns process for you.

Can I get a receipt for my order?

Absolutely! When you order with us, we’ll automatically send you an invoice of the products you have ordered. This will include the items purchased, the cost of each item and total cost, and the VAT paid.

Where can I get customer support?

If you need help with any issues, please send us an email to sales@ratchetdirect.com. Our team of experts will be able to help you out with any queries or problems that you may have.

 

Where are you based?

Ratchet Straps Direct are based in Dunstable, Bedfordshire.

Our address is:

Unit 26 Icknield Way Farm
Tring Road
Eaton Bray
Dunstable
LU6 2JX

 

Is your website secure?

Our website is completely secure for all of our customers. Whether you are just browsing, or paying via our website, your data will remain 100% secure at all times. Thanks to being an SSL Secured website, all data is end-to-end encrypted.

Our payment portal runs through Stripe, which also means that any personal and payment details are kept completely secure and private – between your and our banks only.

What are your ratchet straps made from?

Our ratchet straps are made from high-grade polyester webbing. This allows them to safely secure heavy cargo, with up to 5000kg of force per strap. Premium polyester is a great material thanks to its long-lasting durability – it is resistant to tears, water damage and sunlight damage.

How are your ratchet straps measured?

All of our ratchet straps are measured from bearing point to bearing point, with the ratchet handle part included.

Our webbing straps area measured without the ratchet handle. Check the description to see the length of the webbing strap vs. the length that the strap forms when combined with the handle part.

How can I get assistance with a product?

If you need help with any of our products in any way, please give us a call on 07900 872299. Our customer support team are experts and will help to assist you with any of our products.

Is delivery free?

We offer free shipping to anyone in the UK, whose order value exceeds £200 (+VAT). For all other shipping rates, please go to the checkout for an accurate calculation for your order.

Are your products tested and certified?

Yes, all of our load restraining straps have been tested and certified to be used safely. You can view our test certificates on product pages.

If you would like to receive a test certificate with your items, please get in touch with us beforehand to let us know.