Refund Policy

Overview

We want you to be satisfied with your purchase. If you are not completely happy with an order, please contact us and we will do our best to resolve the issue.

This refund policy outlines the circumstances under which refunds, returns, or exchanges may be granted.

Refunds for physical products

If you have purchased a physical product, you may request a return within 14 days of receiving your order, provided the item is:

• unused
• in its original condition
• returned in its original packaging

Once the returned item has been received and inspected, we will notify you of the outcome of your refund request. If approved, the refund will be processed to your original payment method within 5-10 working days.

Please note that return shipping costs are the responsibility of the customer, unless the item is faulty or incorrect.

Faulty or incorrect items

If you receive a product that is faulty, damaged, or incorrect, please contact us as soon as possible, ideally within 48 hours of delivery.

Where appropriate, we will offer:

• a replacement
• a repair
• or a full refund

including any reasonable return shipping costs.

Processing refunds

Approved refunds will be issued to the original payment method used at checkout. Processing times may vary depending on your payment provider.

Contact us

If you have any questions about this policy or wish to request a refund, please contact us using the details provided on our website.